1. Introduction
Welcome to Skillio. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered interview preparation platform.
Skillio ("we," "us," or "our") operates the website skillio.com and related mobile applications (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when using our Service:
- Account Information: Name, email address, password, and profile information
- Career Information: Target job role, experience level, desired company, LinkedIn profile (optional), and uploaded CV/resume
- Practice Session Data: Interview questions, your responses (text and voice recordings), practice preferences, and session settings
- Payment Information: Billing details processed through our payment processor (we do not store full credit card numbers)
- Communications: Messages you send to our support team, feedback, and survey responses
2.2 Information Collected Automatically
When you use our Service, we automatically collect certain information:
- Usage Data: Pages visited, features used, time spent on the platform, practice session metrics, and interaction patterns
- Device Information: IP address, browser type and version, device type, operating system, and unique device identifiers
- Location Data: Approximate geographic location based on IP address
- Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 8)
2.3 Voice and Audio Data
When you use our voice recording features for interview practice:
- Audio recordings of your practice responses
- Transcriptions of your audio generated by our AI systems
- Voice quality and delivery metrics used for feedback
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision, authentication | Until account deletion |
| Practice Responses | AI feedback, progress tracking | Until account deletion or manual removal |
| Voice Recordings | AI analysis, feedback generation | 90 days or until deleted by user |
| Usage Analytics | Service improvement, analytics | 24 months in aggregated form |
| Payment Data | Transaction processing, billing | As required by law (typically 7 years) |
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
- Provide and maintain our interview preparation platform
- Generate personalized interview questions based on your target role and company
- Analyze your responses using AI to provide feedback and scoring
- Track your progress and performance over time
- Enable features like practice history and performance analytics
3.2 Improvement and Development
- Improve and optimize our AI models and algorithms
- Develop new features and services
- Conduct research and analysis to understand usage patterns
- Test and monitor the effectiveness of our Service
3.3 Communication
- Send you service-related notifications and updates
- Respond to your inquiries and provide customer support
- Send promotional communications (with your consent where required)
- Notify you about changes to our Service or policies
3.4 Security and Compliance
- Detect, prevent, and address fraud, security issues, and technical problems
- Enforce our Terms of Service and other policies
- Comply with legal obligations and respond to legal requests
- Protect the rights, property, and safety of Skillio, our users, and the public
4. AI and Data Processing
Skillio uses artificial intelligence to enhance your interview preparation experience. Here is how we process your data with AI:
4.1 AI Models We Use
We utilize advanced language models from trusted providers:
- Anthropic Claude: For generating feedback and analyzing responses
- OpenAI GPT models: For question generation and content creation
- Google Gemini: For additional analysis and insights
4.2 Data Processing for AI
When you submit practice responses:
- Your responses are sent to our AI model providers for processing
- Voice recordings are transcribed using speech-to-text services
- Text responses are analyzed to generate feedback and scores
- Context from your profile (role, company, experience) is used to personalize feedback
4.3 AI Training and Your Data
4.4 Human Review
In limited circumstances, our team may review practice sessions to:
- Improve AI accuracy and feedback quality
- Investigate reported issues or bugs
- Develop new features and question types
All human reviews are conducted by trained staff under strict confidentiality agreements. You can opt out of human review in your privacy settings.
6. Data Storage and Security
6.1 Data Storage
Your data is stored on secure servers provided by Amazon Web Services (AWS) and Google Cloud Platform, primarily located in the United States. We implement industry-standard security measures to protect your information.
6.2 Security Measures
We employ various security measures to protect your data:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Strict authentication and authorization protocols
- Regular Audits: Periodic security assessments and penetration testing
- Monitoring: 24/7 system monitoring for suspicious activity
- Backup: Regular encrypted backups with disaster recovery procedures
- Employee Training: All staff undergo security awareness training
6.3 Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy:
- Account data is retained until you delete your account
- Practice session data is retained until you manually delete it or close your account
- Voice recordings are automatically deleted after 90 days unless you delete them sooner
- Aggregated analytics data may be retained indefinitely in anonymized form
- Payment records are retained as required by law (typically 7 years)
Note: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
7.1 Access and Portability
- Access: Request a copy of your personal data
- Portability: Receive your data in a structured, machine-readable format
7.2 Correction and Deletion
- Correction: Update or correct inaccurate personal data
- Deletion: Request deletion of your personal data (right to be forgotten)
7.3 Control and Restriction
- Restriction: Request limitation on how we process your data
- Objection: Object to certain processing activities
- Opt-out: Unsubscribe from marketing communications
- Consent Withdrawal: Withdraw consent where processing is based on consent
7.4 How to Exercise Your Rights
You can exercise most rights directly through your account settings:
- Access your data: Account Settings → Privacy → Download My Data
- Delete specific data: Navigate to the relevant section and select delete
- Delete your account: Account Settings → Delete Account
- Manage communications: Account Settings → Email Preferences
For rights that cannot be exercised through account settings, please contact us at privacy@skillio.com. We will respond to your request within 30 days.
9. Third-Party Services
Our Service may contain links to third-party websites, applications, or services that are not operated by us.
9.1 Third-Party Integrations
We integrate with various third-party services:
- LinkedIn: To optionally import your profile information
- Google OAuth: For account authentication
- GitHub OAuth: For account authentication
These integrations only access data you explicitly authorize.
10. Children's Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us at privacy@skillio.com. If we become aware that we have collected personal data from children under 16 without verification of parental consent, we will take steps to remove that information from our servers.
11. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
11.1 Data Transfer Mechanisms
If you are located outside the United States and choose to provide information to us, we transfer your data to the United States using appropriate safeguards:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for certain countries
- Other lawful transfer mechanisms as applicable
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
12.1 Notification of Changes
We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date at the top of this policy
- Sending an email notification to your registered email address
- Displaying a prominent notice on our Service
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
13.1 Privacy Team
Email: privacy@skillio.com
Data Protection Officer: dpo@skillio.com
Mailing Address:
Skillio, Inc.
123 Tech Avenue, Suite 100
San Francisco, CA 94105
United States
13.2 Response Time
We aim to respond to all privacy-related inquiries within 5 business days and will resolve your request within 30 days. For complex requests, we may require additional time and will notify you of any extensions.